Refund Policy

1. Scope

Eligible purchases are governed by this Refund Policy and any applicable terms displayed before purchase.

2. Refund Eligibility

Refund requests are reviewed individually by MEDHAVI administration.

Submitting a request does not guarantee approval. Each request is assessed based on the circumstances of the purchase, payment records, course access and applicable legal requirements.

3. How to Request a Refund

Contact medhavi.support@gmail.com or use the Contact page.

Include:

• Your MEDHAVI account email.
• Course name.
• Razorpay Order ID or Payment ID, if available.
• A brief explanation of the request.

Requests are reviewed manually. There is no automated refund-request facility in the student portal.

4. Refund Processing

If a refund is approved, MEDHAVI administration will process it through the payment provider.

Approved refunds are returned to the original payment method, subject to the payment provider and banking network's processing times.

5. Failed, Cancelled and Duplicate Transactions

A failed, cancelled or incomplete checkout does not grant course enrollment unless payment is successfully verified.

If a payment appears to have been debited but enrollment was not granted, contact support with the transaction details so the payment can be checked.

Duplicate-payment concerns will be reviewed against the available transaction records.

6. Course Access After an Approved Refund

When a refund is approved, the associated course enrollment will be cancelled by MEDHAVI administration.

Access to the course's lessons, videos, PDFs, discussions and live classes will then be revoked according to the platform's access controls.